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Are there any special care instructions for my art piece?Use a soft cloth & warm water to clean and/or dust off your resin pieces. DO NOT use any chemicals.
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On my custom piece, can I add material? (i.e. flowers or stones)"All materials aren't compatible with resin. However, we can work together to figure out the best plan of action to accomodate special request.
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Can we customize a bundle deal for a wall art & coasters?Limited time bundle deals are offered periodically, so be sure to sign up to receive all updates here!
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Is there an additional fee for adding multiple colors?All products come with a 4 color max. There will be an additional charge for more colors.
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Can I mix and match the coaster shape options available?Sure! However there will be an additional fee for mix-match style coaster sets.
FAQs
Store Policy
All items listed for sale or designed by order are handmade by the Owner. If work was done on a collaboration bases, that information will be fully disclosed in the details for the product. All content, including images and videos are property of Premier Pours, these are not stock images or videos. If using for adversting or promoting, please tag us in the post or comment. All items are available for the purchase price listed. If you have reviewed previous work or prices that are not listed, that information is now void unless approved by the Owner. If there are any concerns with the products listed or issues after your purchase, please Contact me directly. I will respond to all emails and other communication within 48 hours.
Privacy Policy
Protecting your personal information is our top priority. By purchasing from Premier Pours, you consent to the data practices as described below.
We do not collect any personal information about you unless provided. You may be required to provide certain personal information upon purchasing products on the Site. Premier Pours only uses your personal information to operate its website and deliver the services you have requested. We may use this information to inform you of other products or services available. Premier Pours does not sell, rent, or lease its customer list to any third parties. While Premier Pours has no authority to do so, Wix, the hosting site, may collect and keep track of the pages that our users visit within the site in order to better determine our analytics and our customer's behaviors on particular services. The information that they gather may include your IP address, browser type, domain name address, access time, and referring website addresses. This information is collected to maintain the quality of service that they provide regarding website statistics.
Premier Pours welcomes your questions or comments regarding this Privacy Policy. If you have any questions or comments, please contact me directly here.
Shipping Policy
Normal order processing can take between 1-2 business days. Once the order has been processed, the shipping process will begin. Currently, the only shipping method available is Standard Ground shipping which can take 7-10 business days with no delays. Due to COVID-19, there have been some minor delays in delivery. The fee for shipping can vary from $10 to $30 depending on the piece being delivered. International shipping is not currently available.
Return & Exchange Policy
If the artwork doesn't meet your request, you have 3 business days from the receipt of the artwork to return it in the original packaging. After 3 days, we are unable to offer returns or exchanges.
To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. Receipt of purchase would need to be provided as well.
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To be eligible for a return, your item must meet the return qualifications and the new item must be of equal or lesser value. If the new item is of lesser value, a shop credit will be issued via email.
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No refunds.
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All Sales items are final sale.
Payment Methods
All payments will be made via Square. Once your request has been received, you will receive an invoice with the next steps on submitting your payment.